At VRR we like to go the extra mile to make our customers happy. That includes collaborating to find the perfect transport solution and sharing our knowledge and technical skills to create high quality ULDs. Every now and then we survey our customers to learn what we're doing right and what we could do different to make them even happier. In 2022 our customers awarded us with an 8,3 and an NPS of 60!
It is wonderful to know that our customers have such a positive experience working with us. However, we don’t let these scores go to our heads. Being complacent is not in our nature, and we are already working on improving those scores.