AKP Technical Support

Before using the AKP system make sure the correct personal protective equipments are used such as:

  • Safety gloves
  • Safety glasses
  • Hearing protection

Further during operation of the AKP and it's subsystems:

  • Do not eat
  • Do not drink
  • Do not smoke

Make sure you are always working safe and on a safe location

Please use the "back" button instead of the browser back button to go one page back.

I've read the safety instruction and I want to continue trouble shooting
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What went wrong?
The AKP status light is red
The AKP status light is off
The generator gives an error message and/or makes a buzzing sound
The generator doesn’t seem to start / shuts down immediately
Other
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Has the AKP been on for more than 15 minutes?
Yes
No
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Wait for 15 minutes to allow for the AKP to start up properly.
Does this solve the issue?
Yes
No
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Is the generator on?
Yes
No
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Does the generator give any error signals?
Yes, the generator gives an error message on the control panel and/or makes a buzzing sound
No
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Does turning “ON” the generator turn on a red/green light on the AKP status light?
Yes, there is a red light
Yes, there is a green light
No
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Which version of the generator is being used?
Version 1
Version 2
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What error message is shown on the control panel?
Fuel low (20%) / Fuel empty (10%)
Oil
Temperature
Battery
Emergency stop
There is no error message on the control panel
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What error message is shown on the control panel?
Error messages can be found either on the side, or by looking on the DSE Display.
Low Fuel Level
DTE Unit (no small red light visible)
Common Alarm / Other
Oil
Battery charging
Emergency stop
There is no error message on the control panel
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Wait for 15 minutes, is the light still red?
Yes
Solved
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Does the generator give an error signal?
Yes, the generator gives an error message on the control panel and/or makes a buzzing sound
No error signals from the generator
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Are the 2 hoses and 1 electrical cable connected correctly to the RZY/MZA?

To attach/detach the hoses, follow these steps:

1. Unlock the lock ring by rotating it until it springs open.
2. Pull the connector part down while (dis-)connecting it from the container.

If the bearings are visible, the connector is not properly connected to the RZY/MZA.

Yes
No
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Are all doors of the RZY/MZA closed?
Yes
No
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Connect the hoses and electrical cable to the RZY/MZA (and wait 15 minutes)

The glycol hoses have a locking mechanism. See image below for more details.

Does this solve the problem?

Yes
No
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Close the doors of the RZY/MZA (and wait 15 minutes)

Does this solve the problem?

Yes
No
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Open Climate Control Unit service side door. Is the Climate Control Unit on (see red main switch)?
Yes
No
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Open the roller-shutter completly and look at the backside of the generator.

Are both cables from the Climate Control Unit connected to the generator?

1. Power cable (red)
2. Data cable (grey)

Yes
No
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Turn on the Climate Control Unit (and wait 15 minutes)

Does this solve the problem?

Yes
No
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WARNING: Make sure both generator & Climate Control Unit are off

Connect the 2 cables according to the instruction in the OM and wait for 15 minutes. Does this solve the problem?

Yes
No
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Call the forwarder or supervisor:

Check the temperature in the container. Is the temperature within spec?

Yes
No
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Have you already tried restarting the system?
Yes
No
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Call forwarder/supervisor and inform them of the situation.

Feel the hoses connected to the RZY/MZA. Is one of these statements true?

  • If the temperature inside the container is too hot (above 23C°), the upper hose should feel cold
  • If the temperature inside the container is too cold (bellow 19C°), the upper hose should feel warm
Yes
No
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Wait 15 minutes.

Does the AKP light turn green or is the temperature inside the container slowly changing towards 21C°?

Yes
No
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If no solution can be found, call the forwarder/supervisor, if not done so far already, and consider the following:
Is the Climate Control Unit causing the problem?
Is the generator causing the problem?
Is maintenance or repair to the AKP strucutre required?
Is there a structural defect on the AKP structure itself?
Call Emergency services, if there is a dangerous situation
Restart troubleshooting guide and go through it together
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Re-fuel at the earliest convinience.

If only the Fuel low error is shown, the generator can still function.

If the Fuel empty error is shown, or if the fuel level reaches 10% or less, the generator may shut-down in order to prevent damage to the generator.

I have re-fueled the generator
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Did this solve the issue?
Yes, this solved the issues I am having
No, I am still experiencing issues
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Is the battery turned "ON" / Is the battery connected?

The battery is "ON" / connected if the switch is in vertical position.

Yes, the battery switch is "ON" (connected)
No, the battery was not switched "ON" (disconnected)
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Does it look like the battery is drained/empty?

Symptoms to look for include:

  • Engine struggles to start
  • The lights and/or display are dimmed
  • There is a battery error on the control panel
  • The generator won't start at all
Yes, I think the battery is drained
No, I think there is something else thats causing the issue I'm having
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Switch the battery switch to "ON", then follow the starting procedures.

Does this solve the problem?

Yes, the generator is starting without issues
No, I'm still experiencing an issue with the generator
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Call forwarder/supervisor and consider the following steps:

1. Check if there is a suitable external power source nearby (on the truck).
2. Check if there is a NATO cable available.

Some AKP's contain a NATO cable, which can be found underneath the generator or CCU. IMPORTANT: Only use the NATO cable! Only use 12V! Always consult the Operating Manual in when in doubt!

Yes, there is a suitable NATO 12V connection
No, there is no suitable NATO 12V connection
I don't have a NATO 12V cable available
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Inform forwarder/supervisor and consider the following:

WARNING: Only use the NATO cable with 12V!
Connect the NATO cable to the source (red is positive, black is negative) and generator, start the generator and let it run for atleast 15 minutes. The NATO cable can be disconnected if the generator is running.
Does the generator now start?

Yes, the generator is starting
No, the generator is not starting
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Is the control panel of the generator “ON” or “OFF”?
The control panel is still "OFF"
The control panel is "ON"
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Shut down the generator and disconnect the NATO connector.
I shut down the generator and removed the NATO connector in a safe manner
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Follow the shutdown procedures as closely as possible, and restart the system (wait 15 minutes after restart)

Does this solve the issue?

Yes
No
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Let the generator run for 15 minutes, then shut it down. Once the generator is shut down, the NATO cable may be removed.
I shut down the generator and removed the NATO connector in a safe manner
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Re-start the generator. Does the generator give any errors?
Yes, the generator is buzzing. The control panel is “OFF” again
Yes, the control panel is giving an error (and generator may be buzzing)
No errors on the generator side, but the AKP light is red
No errors on the generator and the AKP light is green
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Disconnect the NATO cable and close NATO cap properly
Yes, I disconnected the NATO cable in a safe manner
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Does any of the following describe the issues you are having?
There is fluid leaking from the AKP/RZY/MZA
There is smoke coming out of the AKP
Is maintenance or repair to the AKP structure itself required?
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Shut down the AKP and call the forwarder/supervisor to discuss on how to continue.

Take note of the colour of the fluid. Do not touch the fluid!
Which device is leaking fluids?

Generator
Climate Control Unit
The hoses are leaking
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Use the arrow buttons to navigate to the Alarm page on the DSE Display.

Call the forwarder/supervisor and discuss how to proceed.
If no error or solution can be found, or if the error is unclear, consider calling E-Power. Make sure to have the product number of the generator available.

Call E-Power
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Call the forwarder/supervisor and consider the following: Measure the oil level using the oil level gauge.
Is the Oil level sufficiently high?
Yes
No
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Call the forwarder/supervisor and consider the following:
Keep the AKP and generator running. Use the arrow buttons to navigate to the battery page. Is it charging? If so, is the error still active after 15 minutes?
Yes
No
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Turn off the generator to prevent damage, and wait 5 minutes.

Ensure a minimum clearance of 600mm around the AKP to allow heat and exhaust gases to move away from the AKP. Make sure no ventilation panels are blocked or coverd.
Call the forwarder/supervisor and consider the following:
Check cooling fluid of the generator. Is the cooling fluid low (or empty)?

No, there is still enough cooling fluid
Yes, the cooling fluid is empty
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Wait another 10 minutes before restarting the generator

Does this fix the problem?

Yes
No, I still get the temperature warning
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Check the fuse box on the control panel to see if any of the fuses are tripped

A tripped fuse can be recognised by a lowered fuse switch.
Are any of the fuses tripped?

Yes
No
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Check reason why the Emergency Stop has been activated

Inform the forwarder or Superisor and discuss how to proceed.
Inform ASML.

After approval, you may reset the emergency switch by pulling out the emergency switch. Does this solve the issue?

Problem not solved?
Problem solved!
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Shut down the AKP and inform the forwarder/supervisor

Discuss how and when to refill the cooling fluid. Use the Operating Manual or generator manual for detailed instructions and specification of coolant.
In order to prevent damages, it is not allowed to start the generator with low/empty cooling fluid

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Inform forwarder, then call DTE for support

Make sure to have the manufacturing number of the Climate Control Unit is available for the support line. This can be found on the location as shown in the picture. (Inform ASML)

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Shut down the AKP via the normal shut down procedure

inform forwarder/supervisor on how and where to re-fill oil. Use the Operating Manual or generator manual for detailed instructions.

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Inform forwarder/supervisor.

If no solution can be found, the forwarder/supervisor may consider calling E-Power for support.

When calling E-Power, make sure to have the "type" and "Nr - Year" numbers of the generator available for the support line. This can be found on the location as shown in the picture. (Inform ASML)

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Report to forwarder/supervisor and discuss how to proceed.

Consider making an appointment to a Part 145 certified repair station. (Inform ASML)

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Shut down the AKP by using the emergency switch

Call Emergency services

Call forwarder/supervisor (Inform ASML)

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Glad to hear you solved the problem!